Feedback operations platform
Turn Customer Feedback into Real Impact
Collect, manage, analyze, and act on customer feedback with Asteyayet — the complete feedback operations platform for modern organizations.
Advanced Analytics
Understand. Improve.
Smart Feedback Management
Multi-Branch Support
Enterprise-Grade Security
Powerful Integrations
The challenge
Feedback is scattered. Action is slow.
Forms, channels, branches, and teams often live in separate tools. Insights arrive late. Follow-ups fall through. Asteyayet brings feedback operations into one workplace.
Why Asteyayet
One platform for the full feedback lifecycle
From capture to resolution—forms, inbox, analytics, branch structure, and AI-assisted intelligence—built for enterprise feedback operations, not public review marketplaces.
Management
Operate day to day
from a shared inbox
Triage submissions, explore the dataset, trigger actions and alerts, and keep ownership clear with routing and teams.
Feedback inbox
Actions & alerts
Routing & teams
Keep every response
moving forward
Assign feedback, automate follow-ups, and keep your teams aligned so every response stays on track from first reply to resolution.
Smart assignment
Automated alerts
Clear ownership
How it works
A clear operating rhythm
Asteyayet is structured around how feedback operations actually run.
Experience & analytics
Understand satisfaction across services and branches
Track CSAT, sentiment, service and category performance, and branch comparisons that support operational decisions.
- CSAT analysis
- Sentiment
- Branch performance
Turn feedback into measurable impact
Go beyond data. Discover actionable insights and drive real improvements across your organization.
Run feedback operations across the organization
Manage structure, people and permissions, branch profiles, collection channels, and integrations at org and branch scope.
AI intelligence
Ground insights in your Asteyayet evidence
Use AI-assisted intelligence and reporting with Asteyayet LLM settings—designed to support analysis, not replace accountability.
01
Intelligence workspace
Ask questions grounded in your Asteyayet evidence.
02
Analysis reports
Turn patterns into clear, shareable summaries.
03
LLM settings
Configure Asteyayet AI with accountable controls.
Collection
Capture feedback where customers already are
Run forms and programs, publish collection channels, and connect Telegram or APIs—scoped to the organization or a specific branch.
Feedback forms
Create branded forms that make sharing feedback effortless.
WEB & MOBILE
QR & NFC channels
Let customers scan or tap to share feedback in person.
IN-PERSON
Telegram & API
Connect conversations and systems to your feedback workflow.
INTEGRATIONSOne collection workspace. Organization-wide or branch-specific.
Integrations
Connect collection
and delivery
Integrate with Telegram, APIs, webhooks, digital platforms, and Asteyayet LLM to extend your feedback ecosystem.
- Telegram
- API Clients
- Webhooks
- Digital Platforms
- Asteyayet LLM
Ready to operationalize feedback?
Explore the platform or start with your organization workspace in Asteyayet.