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Features

Capabilities across the feedback lifecycle

A structured feature set for collection, management, branch operations, analytics, automation, and integrations.

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Feature set

Across the feedback lifecycle

4 pillars

Forms & channels

Collection

Inbox & routing

Management

CSAT & sentiment

Analytics

AI intelligence

Insights

Automation ready

Integrations · Branches · AI

Feedback Collection

Collect feedback effortlessly

Capture structured and channel-based feedback wherever customers already engage.

Forms

Create and build feedback forms for structured capture.

Programs

Run collection programs and campaigns across the org.

Channels

QR, NFC, and public links with outreach support.

Feedback Management

Operate from one shared inbox

Triage submissions, explore the dataset, and keep actions moving with clear ownership.

Inbox

Triage and work submissions in an operational workspace.

Explorer

Search and filter the feedback dataset.

Actions & alerts

Follow-ups and operational alerts for teams.

Forms and Programs

Design forms and run programs

Compose questions, publish forms, and coordinate collection initiatives over time.

Form builder

Compose questions and publish forms for collection.

Program management

Coordinate collection initiatives over time.

Branch Operations

Run every location with clarity

Structure units, manage people and permissions, and keep branch profiles complete.

Structure

Organization units and service domains.

People & permissions

Members, managers, and access policies.

Branch profile

Location context, hours, and completeness.

Analytics and Reporting

See what experience is telling you

Track CSAT, sentiment, and reports that help leaders prioritize with evidence.

CSAT & CX

Satisfaction and experience breakdowns.

Sentiment

Sentiment analysis for feedback streams.

Reports

Analysis reports and query-driven views.

AI Intelligence

Ground AI in your evidence

Ask questions and generate reports with Asteyayet LLM controls that keep accountability clear.

Intelligence workspace

AI-assisted insights grounded in Asteyayet data.

Asteyayet LLM

BYOK / self-hosted style LLM configuration for intelligence.

Automation and Routing

Keep work moving automatically

Route feedback to the right owners and keep teams aligned from first reply to resolution.

Routing

Policies that send feedback to the right owners.

Teams

Ownership models for feedback work.

Integrations

Connect your feedback ecosystem

Bring Telegram, APIs, webhooks, and digital platforms into one operations hub.

Telegram

Collect feedback via bot.

API & webhooks

Programmatic ingest and event delivery.

Digital platform

Connect digital collection surfaces.

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Asteyayet

Asteyayet helps organizations collect, manage, analyze, and act on customer feedback across every branch.

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